Shipping policy
Shipping & Pickup
Order Processing
Orders are generally processed within two to four business days. Processing time is separate from the carrier’s delivery time.
Orders placed on weekends or holidays will begin processing on the next business day. During sales, holidays, or unusually busy periods, processing may take slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been prepared for shipment.
Domestic Shipping
We currently ship within the United States.
Available shipping methods and rates are displayed at checkout. Standard domestic shipping generally arrives within three to seven business days after the carrier receives the package.
Delivery dates are estimates provided by the carrier and are not guaranteed.
Local Pickup
Free local pickup is available at:
This Time Tomorrow
1624 E Passyunk Avenue
Philadelphia, PA 19148
Please wait until you receive a pickup-ready email before visiting the store. Pickup orders may be collected during regular store hours.
Orders will be held for 14 days after the pickup-ready notice. Contact hello@thistimetomorrowphilly.com if you need additional time.
Tracking
Tracking information will be emailed when your order ships. Tracking links may take up to 24 hours to update after the shipping confirmation is sent.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate delivery address.
Contact us immediately if you notice an error. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has been processed or transferred to the carrier.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Delayed or Lost-in-Transit Packages
Carrier delays can occasionally occur because of weather, service disruptions, or other circumstances outside our control.
Contact hello@thistimetomorrowphilly.com if tracking has not updated for seven business days or if the package appears to have been lost before delivery. We will investigate the shipment with the carrier and work with you toward an appropriate resolution.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
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Confirm that the shipping address on the order is correct.
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Check entrances, mailrooms, parcel lockers, and other secure delivery locations.
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Ask household members, neighbors, or building staff whether they accepted it.
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Allow one additional business day, because carriers sometimes mark packages delivered shortly before completing delivery.
Contact us if the package still cannot be located. We will assist with the carrier’s investigation, although replacement or refund eligibility will depend on the circumstances and outcome of the investigation.
Damaged or Incorrect Orders
Contact hello@thistimetomorrowphilly.com promptly if your order arrives damaged or contains the wrong item.
Include your order number and photographs of the merchandise, packaging, and shipping label. We will arrange an appropriate replacement, return, or refund and cover the related shipping costs when the error is ours.
International Shipping
We do not currently offer international shipping.
Return Shipping
Customers are responsible for return postage on ordinary returns. A prepaid label may be requested, and its cost will be deducted from the refund.
We cover return shipping when an item is damaged, defective, or incorrect. Please see our Returns & Exchanges Policy for complete details.
Questions may be directed to hello@thistimetomorrowphilly.com.